January 03, 2018

கீல்ஸ் சுப்பர், மார்க்கட்டின் விளக்கம்


கீல்ஸ் சுப்பர் மார்க்கட்டின் விளக்கம்

-Keells Super- 03.01.2018

With reference to the regrettable incident of checking a customer based on hearsay, that occurred at Beruwela Keells Super Outlet, we sincerely apologize to the concerned customer and the family for the same. This was communicated to the concerned customer and the family by senior officials of our organization. Further, immediately upon this incident being brought to my notice we took all steps to remove the relevant staff who had violated laid down procedures which has resulted in this unforeseen and unfortunate incident, that should never have occurred.

We serve our diverse customers and we value their custom. As an organization, we are committed to uphold our Values.

CEO

7 கருத்துரைகள்:

Prove it by deed and hang a public apology banner at enterence in all three languages

YES, IT IS POSSIBLE ACTION RELEVANT INCIDENT, HOWEVER THEY WANT TO REACH CUSTOMER, BECAUSE I THOUGH MOSTLY DAILY NEEDS PURCHASER OUR UMMAH. WE ARE HAPPY PEACEFULLY STAY WITH OTHER RELIGIOUS. THAT IS ISLAM. ANY WRONG DOING SHOULD BE PUNISHED OR APOLOGIST.

We appreciate the Keels mgt but we forget that there is a procedure to check a customer.
1. No one can be checked before completely go out side the store. ie until a customer inside the shop, they can't check for any reason. This will be a crime and take to court for get finance damage.
I would go to court get compensation.

The matter should be referred to courts for the humiliation caused to an innocent customer.

That staff is working at another Keells super. This is trsnsfer

Yes the case must go to the court and Keels management should place a banner front of the store asking public apologize.

Case must go to courts ? Are you joking ? As if Sri Lankan justice system will do any " justice"
Don't make this as a continues issue. They have apologized and sacked the staff that's it.
What you guys are asking is too much.

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